Return and Refund Policy

The customer must return or deliver the product directly to Reinspire by contacting us via info@reinspire.nl, and in any case, within a maximum period of thirty (30) calendar days from the date of purchase. The period for making returns will be considered fulfilled if the customer returns the product before expiry of the period.

🚨 Please note: The customer is responsible for the cost of return shipping, unless the product is faulty or damaged.

Refund of Payment

Refunds will be processed using the same payment method used during the original purchase, unless a different arrangement is agreed upon.

Reinspire will issue the refund within 30 calendar days from the date we receive and confirm the return or notice of withdrawal.

Return of Faulty or Damaged Products

If you receive a product that is not in good condition for reasons not attributable to you, you are entitled to return it at no cost. In this case, please notify Reinspire of the reason by contacting us at info@reinspire.nl

We will cover the return shipping costs.

We will replace the product with a new one according to the terms at the time of sale. Returns due to product faults or damage are not considered part of the standard right of withdrawal. We handle these with priority and care.

Complaints

If you'd like to file a complaint, you can send it to info@reinspire.nl We’re here to listen and help. 🌿